Shipping policy
YAGA Farms Shipping Policy
At YAGA Farms, every order is carefully hand-packed, quality inspected, and securely packaged before it leaves our facility. Our fulfillment team selects the shipping service expected to meet the delivery speed you choose at checkout.
Shipping Rates & Free Shipping
Shipping costs are calculated at checkout based on your order total, shipping destination, and selected delivery option. Available shipping methods and their corresponding costs will be displayed before you complete your purchase.
Free Standard Shipping on Orders of $100 or More: Eligible U.S. orders with a merchandise subtotal of $100 or more qualify for FREE standard shipping, with an estimated carrier transit time of 5–7 business days after processing.
Standard Shipping on Orders Under $100: For U.S. orders below $100, standard shipping is available at rates calculated during checkout. As an example, standard 5–7 business-day shipping may cost approximately $8.90, depending on your destination and order details.
Expedited Shipping: Faster shipping options may be available for an additional charge. Available delivery speeds and final rates will be shown at checkout.
Free shipping eligibility is based on the merchandise subtotal after discounts and before taxes and shipping charges. Shipping promotions cannot be exchanged for cash or applied retroactively.
Please note: The shipping timeframes above are estimated carrier transit times and do not include order processing. Delivery dates are not guaranteed unless expressly stated at checkout.
Order Processing
We do our best to ship orders the same business day they are placed. Processing time depends on the number of orders in our fulfillment queue.
Standard & Free Shipping: Please allow 1–2 business days for processing before carrier transit begins. We may ship sooner when order volume allows.
2–3 Business-Day Shipping: Orders placed before 10:00 AM Pacific Time on a business day receive priority processing. We make every effort to ship these orders that same day, but same-day shipment is not guaranteed.
Orders placed at or after 10:00 AM Pacific Time may begin processing that day or the next business day. Orders placed on weekends or federal holidays begin processing on the next business day.
Every order is individually prepared, quality inspected, and securely packaged before shipment.
Business days are Monday through Friday, excluding federal holidays.
Shipping Schedule
Orders are shipped Monday through Friday, excluding federal holidays.
To help preserve product freshness and quality, we may adjust shipment timing to reduce the likelihood of packages remaining in transit over the weekend.
Shipping Options & Delivery Estimates
The shipping option selected at checkout represents the estimated carrier transit time in business days after processing is complete and the carrier accepts your package. Processing time is additional to the estimated transit time.
Standard Shipping (5–7 Business Days): Available for eligible U.S. orders, with free standard shipping on merchandise subtotals of $100 or more. Orders below $100 are subject to shipping rates calculated at checkout.
Expedited Shipping (2–3 Business Days): When available, this option provides an estimated 2–3 business days in carrier transit after shipment. Additional shipping charges apply and are displayed at checkout.
For example, selecting 2–3 business-day shipping means an estimated 2–3 business days in carrier transit after shipment. It does not guarantee delivery within 2–3 business days of placing your order.
Our fulfillment team selects the shipping service expected to meet your chosen delivery speed. Depending on your destination, this may include USPS Ground Advantage, Priority Mail, or another carrier service.
Unless expressly stated at checkout, the shipping option purchased is not tied to a specific carrier or service.
Delivery dates are estimates unless a service is expressly identified as guaranteed. Weather, holidays, carrier disruptions, and other circumstances may affect transit times. If your shipment is delayed, please contact our team so we can help review its status.
Our Fulfillment Commitment
Our team reviews every order to select an efficient shipping service for your destination and chosen delivery timeframe.
Whenever possible, we process and ship orders sooner than our standard processing window at no additional charge. Earlier processing may help accommodate normal carrier transit variations, but does not guarantee a particular delivery date.
Our commitment is to prepare your order with care, communicate any issues that affect fulfillment, and get your package into the carrier's hands as efficiently as possible.
Have questions about shipping or an existing order? Email our team at info@yagafarms.com. We're here to help.
Shipping Eligibility & Customer Responsibility
Hemp laws vary by destination and product type and may change without notice. A product's status under federal hemp law does not necessarily mean it may lawfully be purchased, shipped, received, possessed, or used in every state or locality.
Before placing an order, you are responsible for checking the laws that apply to the specific products you wish to purchase at your shipping destination. This includes applicable state, local, territorial, and tribal requirements, product restrictions, and minimum age requirements.
By placing an order, you represent that you meet the applicable minimum age requirements and that your purchase, receipt, possession, and intended use of the ordered products are permitted under the laws applicable to you and your shipping destination. Do not place an order for a product that is prohibited at your destination.
Product availability on our website, acceptance of a shipping address, or completion of checkout does not constitute legal advice or confirmation that a product is permitted in your jurisdiction. YAGA Farms does not provide individualized legal advice.
We reserve the right to review, hold, restrict, or cancel orders based on destination, product restrictions, carrier requirements, or other compliance concerns. If we cancel an order before shipment, we will refund the canceled items and any associated shipping charges paid.
To the extent permitted by applicable law, customers are responsible for losses or additional costs caused by inaccurate information they provide or a breach of the representations above. Any shipment detained, refused, returned, or seized will be reviewed individually under applicable law and our refund policy. Nothing in this policy excludes obligations or liability that YAGA Farms cannot lawfully exclude or limits customers' nonwaivable rights.
YAGA Farms Shipping & Delivery FAQs
Have questions about shipping, tracking, or delivery? We're here to help! Below are answers to some of the most common questions about YAGA Farms orders.
How much is shipping?
Shipping costs are calculated at checkout based on your order and shipping destination.
FREE Standard Shipping on Orders of $100 or More! Your merchandise subtotal must be $100 or more before taxes and shipping charges to qualify for free standard U.S. shipping.
For orders under $100, standard U.S. shipping typically starts around $8.90, with an estimated carrier transit time of 5–7 business days.
Expedited shipping options may also be available for an additional charge. All available shipping rates are displayed at checkout before you complete your purchase.
How long does shipping take?
Most orders are processed within 1–2 business days, Monday through Friday, excluding federal holidays.
Standard shipping generally takes an estimated 5–7 business days in carrier transit after processing and carrier acceptance.
Expedited 2–3 business-day shipping may be available at checkout. Orders placed before 10:00 AM Pacific Time with this shipping option receive priority processing when possible.
Please remember that processing time is separate from shipping transit time, and delivery dates are estimates rather than guarantees.
Are my packages insured?
Some carrier shipping services include limited coverage for eligible lost or damaged packages. However, carrier coverage varies by service and does not necessarily protect against theft or every shipping issue.
For additional peace of mind, we offer optional Route Package Protection at checkout, subject to its coverage terms and exclusions.
What is Route Package Protection, and do I have to purchase it?
Route is a third-party package protection service that may provide coverage for eligible orders that are lost, stolen, or damaged during shipping, subject to Route's terms, exclusions, and claim requirements.
No, Route is completely optional. You may choose to add or remove Route Package Protection during checkout.
Without Route, you will not have access to Route's protection benefits. Shipping issues will instead be reviewed under applicable carrier coverage, YAGA Farms policies, and applicable law.
My tracking number was created, but USPS hasn't updated it. Has my order shipped?
When your shipping label is created, you may automatically receive a tracking number before USPS displays its first acceptance scan.
If tracking says "Label Created" or "USPS Awaiting Item," it means USPS has not yet recorded an acceptance scan. This does not necessarily mean your package has not been shipped.
Sometimes packages enter the postal network without an immediate scan, and tracking may not update until the package reaches another processing facility.
If your tracking has not updated after 5–7 business days, please email info@yagafarms.com with your order number so we can investigate.
My tracking hasn't moved for several days. Should I be worried?
Not necessarily! USPS tracking does not always update at every point during transit. Your package may still be moving between postal facilities even when the tracking information remains unchanged.
Weather, transportation delays, sorting backlogs, and missed scans can all affect tracking updates.
If your package has not shown movement for 5–7 business days, please contact our team so we can review the tracking history and determine the appropriate next steps.
My package is stuck at a USPS facility. Can YAGA Farms make USPS move it?
Once USPS accepts a package, its transportation, sorting, routing, and delivery are managed by USPS.
Unfortunately, YAGA Farms cannot physically locate a package inside a USPS facility, request that it be moved ahead of other shipments, or control when the next tracking scan occurs.
We recommend allowing additional time for USPS to process the shipment. If the package remains delayed beyond its estimated delivery window, please contact us. We can review the tracking information and determine whether a USPS inquiry or other action is appropriate.
I entered the wrong shipping address or forgot my apartment or unit number. Can you change it?
Please contact us immediately if you notice an address mistake. If your order has not shipped, we will do our best to update the address before fulfillment.
Once your order has shipped, we cannot change the shipping label or guarantee an address correction. All shipping labels are generated using the address provided at checkout.
If the carrier cannot deliver your package because of an incorrect or incomplete address, the package may be returned to YAGA Farms.
Once we receive the returned package, we can arrange reshipment to the corrected address. Customers are responsible for the additional shipping cost when reshipment is required due to an incorrect or incomplete address provided at checkout.
Can you give USPS special delivery instructions?
Unfortunately, we cannot add special delivery instructions or communicate directions to individual USPS carriers after shipment.
We can only generate shipping labels using the address provided at checkout. If your address requires special instructions, please contact your local USPS office directly.
What happens if USPS returns my package to sender?
Packages may be returned to sender for several reasons, including an incorrect or incomplete address, an unclaimed shipment, or a delivery refusal.
If your package is returned, please contact us with your order number. Once the package arrives back at our facility, we will review its condition and the reason for return.
If the return resulted from incorrect or incomplete shipping information supplied at checkout, the customer is responsible for the cost of reshipping the order.
Returns and any applicable refunds are reviewed under our policies and applicable law.
My tracking says "Delivered," but I haven't received my package. What should I do?
First, check your mailbox, parcel locker, front door, mailroom, and other secure delivery areas. If you live in an apartment or condominium, please check with your front desk, mailroom staff, or property management.
Occasionally, USPS may mark a package delivered before it becomes available at the final delivery location.
If you still cannot locate your package, contact your local USPS office to request assistance locating the delivery.
If you purchased Route Package Protection, your shipment may qualify for a claim under Route's coverage terms.
Please also contact our team so we can review your order and available next steps.
What happens if my package is lost in transit?
If your shipment appears to be lost, please contact us at info@yagafarms.com with your order number.
We will review the carrier tracking history, shipment status, and any available package protection to determine the appropriate resolution.
Depending on the circumstances, this may involve a carrier inquiry, a Route claim if protection was purchased, or another appropriate resolution under our policies and applicable law.
What if my package arrives damaged?
If your order arrives damaged, please contact us promptly at info@yagafarms.com.
Include your order number and clear photographs of the outer packaging, shipping label, and damaged items.
Please retain the original packaging while we review the issue, as it may be needed for a carrier or Route claim.
Do you ship discreetly?
Absolutely! Every YAGA Farms order is carefully packed in discreet outer packaging.
We use secure inner packaging designed to help protect freshness, minimize odors, and keep your order protected during transit.
Can I choose USPS or UPS?
Our fulfillment team selects the carrier and shipping service expected to meet the delivery speed selected at checkout.
Depending on your destination, your order may ship through USPS, UPS, or another available shipping service.
Unless a specific carrier is expressly offered at checkout, shipping options are based on estimated delivery speed rather than a guaranteed carrier.
Do you ship on weekends or holidays?
Orders are shipped Monday through Friday, excluding federal holidays.
Orders placed over the weekend or on a federal holiday generally begin processing on the next business day.
To help preserve product freshness and quality, we may also adjust shipping schedules to reduce the likelihood of packages sitting in transit over a weekend.
Can I change or cancel my order after placing it?
If you need to make a change or cancel an order, please contact us immediately.
We will do our best to accommodate changes before fulfillment. Once an order has been processed for shipment or handed to the carrier, changes and cancellations may no longer be possible.
Do you ship to every state?
Shipping eligibility depends on the products ordered and the laws and restrictions applicable to the destination.
Some products may not be available for shipment to certain states or localities. Customers are responsible for reviewing applicable laws before placing an order.
YAGA Farms reserves the right to restrict, hold, or cancel orders when necessary to comply with applicable regulations or carrier requirements.
Still have questions about your order?
We're always happy to help! Email our team at info@yagafarms.com and include your order number so we can assist you as efficiently as possible.
Thank you for choosing YAGA Farms and keeping us farming!
